Recognize the framework of how information is received, filtered, and processed.
   Discuss how our communication styles affect our relationships.
   Sort out tough and challenging conversation.
   Role play tough conversations (scenario-based learning).
   Practice low and high performers conversations.
   Identify emotional hot buttons/triggers.  
   Use action words when formulating the goals to reach clear results and minimize the debates.
   Summarize performance reviews  crucial conversations dos and don’ts.