Process Management
In-Person/Online
2 Days
English/Arabic
Learning Objectives
Recognize the elements of quality assurance. Demonstrate an understanding of the quality assurance process and its components. Internationally accepted models and frameworks for quality assurance. Recognize and appreciate the various processes, techniques and tools for managing and assuring quality. Design measurement tools/ systems to improve processes. Identify best practices for process improvement. Explain the role and impact of leadership to support quality management systems.
In-Person/Online2 Days
English/Arabic
Learning Objectives
Recognize the elements of quality assurance. Demonstrate an understanding of the quality assurance process and its components. Internationally accepted models and frameworks for quality assurance. Recognize and appreciate the various processes, techniques and tools for managing and assuring quality. Design measurement tools/ systems to improve processes. Identify best practices for process improvement. Explain the role and impact of leadership to support quality management systems.
Modules
Module 1: The Quality Assurance Process and components
- Models for Quality Assurance
- Benefits of implementing a QMS
- Approaches and methods for quality assurance
- Quality control Vs. Quality Assurance
- Elements of quality assurance
- Techniques for assuring quality
Module 2: The quality management key principles
- Customer focus
- Leadership
- Engagement of people
- Process approach
Module 3: Quality Assurance: basic features
- Steps for the Creation of an
- Effective Quality Management System
Module 4: Quality measurement: assessment and metrics
- Process capability, reliability, validity, survey and use, qualitative assessment, etc.
Module 5: Implementing a Quality Management System
- Process approach to managing quality
- Quality management tools (problem-solving tools, process improvement tools)
- System approach to management
- Evidence-based decision making
- Relationship management
Module 6: Continual improvement
- Develop Metrics to Track and Monitor the data
- Measure, Monitor and implement activities to Improve the Performance
- Process Maps or Flow Charts
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