Describe what customer experience is in the modern era.
Differentiate customer experience from customer service.
Identify the rising importance of offering end-to-end journeys.
Design customer personas whether internally and externally.
Acquire empowering mindset tools to spread customer-oriented culture in the business.
Demonstrate the characteristics of the modern customer-oriented employee.
Demonstrate the skills needed to deal with different types of customers in terms of building long term relationships.
Use different tools to complaints and transform challenges into opportunities.