Business Etiquette
In-Person/Online
2 Days
English/Arabic
Learning Objectives
Make introductions and present self effectively. Develop the good business manners that open doors. Refine personal appearance and professional image to build trust and credibility. Determine Workplace and phone calls etiquette. Examine the Importance of E-mail Etiquette. Identify how to avoid common E-mailing pitfalls and mistakes. Master business communication etiquette.
In-Person / Online
2 DaysEnglish/Arabic
Learning Objectives
Make introductions and present self effectively. Develop the good business manners that open doors. Refine personal appearance and professional image to build trust and credibility. Determine Workplace and phone calls etiquette. Examine the Importance of E-mail Etiquette. Identify how to avoid common E-mailing pitfalls and mistakes. Master business communication etiquette.
Modules
Module 1: Introduction to Business Etiquette
- Definition
- Etiquette awareness
- Importance of Business Etiquette
- Pillars of Business Etiquette
Module 2: First Encounter Etiquette
- Making a great first impression
- Self-introduction and introducing others Professionally
- Remembering names
- Chit-Chat (4 levels of conversation)
Module 3: Communication Etiquette
- Body language basics
- Active listening skills
- Attitude and perception by others
Module 4: Workplace Etiquette
- Office etiquette
- Personal place and privacy
Module 5: Phone Calls Etiquette
- Phone and cell phone do’s and don’ts
- Hold and transfers
Module 6: Meeting Etiquette
- Before meeting
- During meeting
- After meeting
Module 7: Dressing for Success
- Guidelines for appropriate business attire
- Maintaining a consistent image
- Interpreting the dress codes
Module 8: Email Etiquette
- Common mistakes in writing and replying to E-mail
- E-mailing management Vs. e-mailing co-workers
- Managing e-mail attachments
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