Conflict Handling Master
In-Person/Online
3 Days
English/Arabic
Learning Objectives
Identify the conflict and what conflict resolution means Familiarity with the phases of the conflict resolution process Identify the five main styles of conflict resolution Explore how Emotional Intelligence (EQ) is relevant to managing conflict Define how to analyze your personal strengths & weaknesses in Emotional Intelligence Master communication tools such as the agreement frame and open questions Define how to use conflict resolution tools to prevent conflict. Strategic Disputes Management
In-Person/Online 3 Days
English/Arabic
Learning Objectives
Identify the role of office managers and the main responsibilities. Use several tools to plan, manage time and priorities. Practice planning office requirements. Prepare effective meeting documentation. Discuss administrative processes and procedures. Present the information/reports in several formats. Recognize the impact of stakeholders and manage their communication. Identify different behavioral styles for better communication.
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