Describe  what customer experience is in the modern era.
   Differentiate customer experience from customer service.
   Identify the rising importance of offering end-to-end journeys.
   Design customer personas whether internally and externally.
   Acquire empowering mindset tools to spread customer-oriented culture in the business.
   Demonstrate the characteristics of the modern customer-oriented employee.
   Demonstrate the skills needed to deal with different types of customers in terms of building long term relationships.
   Use different tools to complaints and transform challenges into opportunities.