Examine how customer service excellence can lead to long & profitable customer relationships.
   Identify the elements that create a memorable and excellent service.
   Demonstrate an “Excellence Driven” service approach.
   Develop Empathy and listening skills to learn and understand your customers’ needs.
   Formulate take away techniques for service excellence.
   Master ways to develop & maintain a positive, customer focused, attitude.
   Apply EI techniques in Customer Service.