Identify the conflict and what conflict resolution means.
  The 3 Elements of Communication and High-Performance Team.
  Form a cohesive unit within the organization and create interdepartmental    cooperation and trust.
  Discuss the impact of  Strategic Disputes Management.
  Identify the five main styles of conflict resolution.
  Explore how Emotional Intelligence (EQ) is relevant to managing conflict.
  Master communication tools such as the agreement frame and open questions.